Hairpocolypse 2020
In February 2020, I started a weekly video series. Little did I know what was to come.
			 Net Promoter Score is a very common metric, but do you know how it’s calculated and what it tells you? Learn more in this video!
How many respondents you really need.
Have you been asked to rustle up some quick research on spec for a prospect? There’s a better way to provide valuable insights for the pitch, help your existing clients AND build your agency new business funnel.
			 This week it’s just a rant about irritating your customers and prospects by using research! Listen and learn!
Knowing what people do isn’t the same as knowing what they think.