Actions Don’t Mirror Emotion
Knowing what people do isn’t the same as knowing what they think.
An important aspect of conducting, interpreting and using research is this idea of context. All research projects have a context — when they were conducted, how they were conducted, who conducted them, who was invited to participate in them, how respondents participated, etc. All of these considerations affect how we should look at the…
If you have to present data to others, you MUST have this little book. All the ins and outs (and do’s and don’ts) of making your data clear and interesting.
Don’t create research to tell you “That”. Create research to tell you “If”.
It’s tempting to want to connect an individual’s responses to their email or other data you have, but there are good reasons not to — and a better way to get their permission to reach out to them.
If you collect information from your customers, you can probably build thought leadership content from data you already have!