Forget the Research Jargon
Research jargon is intimidating and doesn’t help your audience understand.
Likert scales are a very common tool in survey research. But there are specific things you need to consider when setting them up. The first is BALANCE. Likert scales need to have the same number of options on either side of the neutral point. The second is LENGTH. While scales with more response options…
Net Promoter Score is a very common metric, but do you know how it’s calculated and what it tells you? Learn more in this video!
It’s not as easy as it looks, and running your own groups can affect the results.
Many clients wonder how long it will take to get quality custom research done. It depends on a variety of things, but here’s my take.
Whether you’re dealing with a decision-maker in your organization or with a client, you’ll likely come across this question. Those who have been working in organizations for some time often have assumptions about their customers and prospects that are firmly entrenched. The “Why bother?” question is one you’ll need to be prepared to answer….
Your research can be a powerful force for your organization, if you can just do three things with it.